Cultural Diversity in Communication

I work with children, parents, and other educators.  As a result, I realize that I communicate differently with different groups.  I tend to be more standardized when I communicate with educators.  I use one strategy and try to be professional at all times.  When I communicate with families, I tend to treat all families the same if they share the same culture.  However, different families have diverse needs even when they are from similar cultures.

To improve my communication, I will apply the Platinum Rule.  This rule helps me to communicate with people the way they would like to.  I also plan to start using other orientation with my communication.  My final change would be to avoid cultural myopia in communication.

Character evaluation and communication

This week, I watched my favorite show, "Dallas", with the sound off and on.  The first time I watched show, I watched it with the sound off.  I could tell by the actions of the characters that they were upset or having fun.  After watching the show, I rewinded it and played it with the sound on.  I was correct in assuming that the characters were upset based on their facial expressions.  However, what I thought was fun was actually a scheme to stop JR from drilling oil on South Fork. 

Based on what I have learned, I realize that nonverbal communication is not always straight forward.  People can smile when they are scheming or happy.  Frowns and hard looks are typically associated with anger or mistrust; however, not all emotions are communicated through nonverbal communication.  Therefore, I have learned to pay attention to facial expressions, distance, and character behavior, and I understand the importance of nonverbal communication.

Competent Communicator

One of my favorite communicators is the director of my agency.  Mrs. Lloyd is a competent communicator because she addresses all members of the organization.  Mrs. Lloyd uses inclusive language to ensure that no one is excluded.  She also provides information that is clear, concise, and easy to understand.   There is a range of diversity in the organization; however, Mrs. Lloyd manages to communicate with everyone.  I also like her open door policy.  If anyone has trouble understanding information, Mrs. Lloyd takes the time to explain further.  Therefore, she is my role model as a competent and effective communicator.